Full Refund: Guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in.

Partial Refund: Guests that cancel between 7 and 14 days before check-in, receive a 50% refund for all nights.

No Refund: Guests that cancel 6 or less days before check-in will not receive a refund. However, you do have the choice to re-book within 6 months with no additional costs unless rates have increased.

Hurricanes: In the event that a hurricane is predicted during your booking dates, you will receive a full refund if you cancel before arriving. Should a hurricane be predicted during your stay and you decide to leave, you will receive a refund for the un-used nights. Please note this does not apply to a forecast of rain during your stay. We can dive in the rain. 90% of the time a predictiont of rain means it will rain somewhere in Cancun for a few minutes. Rarely do we have days when it rains all day.